REFUNDS & RETURNS

REFUNDS & RETURNS.

Last updated: 24 September 2026

Custom-made products

Album House artwork is created to order using the album, background, frame and artwork preferences selected by the customer. Because each order is customised, change-of-mind cancellations or returns may not be available once artwork or physical production has started.

Digital Design

Digital Design orders are prepared specifically for the customer and supplied as a digital PDF. Change-of-mind cancellation or refund may not be available once the custom artwork has been created or delivery of the digital file has occurred, subject to any rights that cannot lawfully be excluded.

Problems with an order

Please contact us at hello@album-house.com as soon as possible if your poster arrives damaged, defective, significantly different from the description, or otherwise has a problem. Please include your order number and clear photos where relevant so we can assess the issue.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded under the Australian Consumer Law. Where those rights apply, the available remedy depends on the nature and seriousness of the problem. A major failure can give a consumer a right to choose a refund or replacement, while a minor failure may need to be remedied by repair or another appropriate solution.

Changes before production

If you notice a mistake in your order, contact us as soon as possible. We will try to help where production has not yet started, but changes may not be possible after artwork or production work has commenced.

Shipping damage

If an item arrives damaged in transit, contact us with photos of the packaging and the poster so we can assess the best next step and, where appropriate, work with the carrier on the claim.

This policy is general business information and is not a substitute for legal advice. Consumer guarantees cannot be removed by a store policy or terms and conditions.